Job Overview: The Frozen and Chilled Assistant is responsible for implementing all activities in the frozen and chilled section by ensuring the correct filling and maintaining availability Duties and Responsibilities: - Provide products and services that meets customers’ requirements - Maintain standards of customer understanding, greeting and service - Give advice, guidance and recommendations on products to increase sales - Handle customer complaints in the first instance and report feedback to superior - Follow upselling techniques to maximize the sales - Assist in preparation of store for physical inventory count - Monitor inventories by making sure that it’s accurate and losses are controlled - Follow FEFO rules during operation - Implement all promotion activities as per instructions - Face up, organize, and clean all the section as per instructions - Store and display all received products on shelves - Check SEL availability and accuracy on all products - Identify damaged products and report to Superior - Ensure proper storage of supplies as per the food and safety regulations - Follow the layout planogram, prepare the opening display and ensure that all items are available on the display - Follow and implement all merchandising and retail space management guidelines - Check expiry of products on display and prior to filling and report discrepancies to Superior - Work loose and excess stock in the backdoor - Assist the Superior in receiving and unloading the deliveries - Report any Product File related issue to Superior - Report maintenance issues related to the section to Superior - Maintain chill chain procedure when moving products from a chill to ambient area - Apply the internal food safety requirements based on the local regulatory and statutory bodies, and on international standards - Follow the Good Manufacturing Practices and Good Hygienic Practices adopted in the internal food safety system - Shall have the responsibility to report problems related to food safety to supervisor - Shall cooperate with internal and external food safety auditors, and follow instructions given to close the findings and ensure improvement - Monitor temperature of fridges and freezers Qualifications: - Additional experience in a related field is a plus Physical Demands: - Spending long hours standing and moving - Frequent mobility within the section - Working in a high temperature environment